Return Policy

At HotPowerWashers.com, we are committed to providing dependable equipment, replacement parts, and customer support. Please review this policy before returning an item. All returns require prior authorization.

General Return Requirements

• All returns require an approved Return Merchandise Authorization before shipment.
• Return requests must be submitted within 30 days of the original shipment date.
• Products must be unused, uninstalled, and in new, resalable condition.
• Products should be returned in their original packaging whenever possible.
• All manuals, accessories, hardware, promotional items, and included components must be returned with the product.
• Proof of purchase, including an order number, receipt, or purchase order, is required.
• Returns may be subject to a restocking fee of 10% to 20%.
• Customers are responsible for return shipping unless the return is due to an error by HotPowerWashers.com.
• Original shipping costs are non-refundable, including the actual outbound shipping cost on products originally advertised with free shipping.

Returned merchandise will be inspected before a refund or store credit is approved. Products that arrive damaged, incomplete, used, dirty, improperly packaged, or otherwise not in resalable condition may be refused or subject to additional deductions.

Items That Cannot Be Returned

The following products are not eligible for return:

• Engine-powered equipment that has been fueled, oiled, started, or operated.
• Products that have been installed, connected, assembled, modified, or used.
• Electrical and electronic components that have been installed or connected.
• Special-order, custom-built, or made-to-order products.
• Clearance, closeout, refurbished, demo, prototype, scratch-and-dent, or used merchandise unless otherwise stated in writing.
• Products damaged because of improper installation, misuse, neglect, freezing, contaminated fuel, improper voltage, improper water supply, or failure to follow the manufacturer's instructions.
• Products missing original parts, packaging, manuals, hardware, or accessories.
• Products purchased through a financing company after the transaction has been funded or the product has shipped.

Return Shipping and Packaging

Customers are responsible for securely packaging all returned products. An approved RMA number must be clearly included with the shipment or written on the shipping label as instructed by our staff.

• Do not ship equipment containing fuel, oil, chemicals, or other hazardous fluids.
• Drain all permitted fluids when instructed before shipment.
• Use adequate packaging, padding, banding, and pallet protection for the product being returned.
• Do not place shipping labels directly on retail product packaging unless instructed.
• Use a trackable and insured shipping service.
• Keep your shipping receipt and tracking information until the return is completed.

HotPowerWashers.com is not responsible for return merchandise that is lost or damaged during shipment. Damage caused by insufficient return packaging may result in the return being denied or the refund being reduced.

Unauthorized Returns

Products returned without prior authorization may be refused and returned to the customer at the customer's expense.

If an unauthorized shipment cannot be returned, HotPowerWashers.com may store the shipment without charge for three business days. After that period, storage fees may apply at a rate of $10 per day for parcel shipments and $100 per day for palletized or freight shipments. Merchandise remaining unclaimed for more than 60 days may be considered abandoned.

Refunds

Approved refunds are issued after the returned product has been received and inspected. Refunds will be issued to the original payment method whenever possible.

Refund amounts may be reduced by:

• Applicable restocking fees.
• Original outbound shipping costs.
• Return shipping charges paid by HotPowerWashers.com.
• Missing parts, accessories, manuals, or packaging.
• Cleaning, repair, repackaging, or replacement costs required to restore the product to resalable condition.

Shipping charges, expedited shipping charges, freight charges, liftgate charges, residential delivery charges, and other delivery-related services are non-refundable.

Returns Requested After 30 Days

Returns requested more than 30 days after shipment are not guaranteed. In limited circumstances, HotPowerWashers.com may authorize a late return for store credit.

Approved late returns will be subject to a minimum 20% restocking fee, original shipping cost deductions, and any other applicable charges. Approval is determined on a case-by-case basis by HotPowerWashers.com and, when applicable, the product manufacturer.

Exchanges and Incorrectly Ordered Products

If you ordered the wrong product or part, we will help identify the correct replacement whenever possible. The replacement product must normally be purchased as a separate order.

• The original item must meet all return eligibility requirements.
• The customer is responsible for returning the original item.
• The customer is responsible for shipping costs associated with the replacement item.
• The original item will be refunded only after it has been received, inspected, and approved.
• You may temporarily have charges for both the original product and the replacement product.

Order Cancellations

Contact us immediately if you need to cancel an order. We will make a reasonable effort to stop the order before it is processed or shipped, but cancellation is not guaranteed.

An order cannot be canceled after it has shipped. If a customer refuses delivery for a reason other than documented shipping damage, the customer will be responsible for all outbound shipping costs, carrier return charges, and applicable restocking fees.

Special-order, custom-built, and made-to-order products may not be canceled after production or procurement has begun.

Freight and Delivery Damage

Do not sign a delivery receipt stating that the shipment was received in good condition when visible damage is present.

Concealed Damage

If damage is discovered after the shipment has been opened, stop using the product and contact us immediately. Keep all packaging, pallets, wrapping, cartons, and damaged components until the carrier investigation is complete.

The customer may be required to assist with or file the freight claim with the shipping carrier. HotPowerWashers.com will provide reasonable assistance with the claim and work to help resolve the issue.

Lost Shipments

If tracking information shows no movement or a shipment appears to be lost, contact us promptly. We will work with the shipping carrier to locate the shipment or begin a claim.

Carrier investigations may take up to two weeks or longer depending on the carrier, service level, destination, and type of shipment.

Defective Products and Technical Support

Test and inspect your product as soon as possible after delivery. We recommend testing equipment within 15 days of receipt so that any shipping, setup, or mechanical concerns can be identified quickly.

Many equipment problems are caused by setup, fuel supply, water supply, electrical connections, improper nozzle sizing, air in the system, incorrect installation, or another issue that can be resolved through troubleshooting.

Before returning a product believed to be defective, contact HotPowerWashers.com for technical support. Please have the following information available:

• Your order number.
• Product model number.
• Product serial number.
• Engine model and serial number, when applicable.
• Pump model and serial number, when applicable.
• A detailed description of the problem.
• Photos or videos showing the issue.
• A description of any troubleshooting already performed.

Do not ship a product back for a suspected defect unless you have received return or warranty instructions. An unauthorized return may delay service and may not be eligible for reimbursement.

Warranty Claims

Returns and warranty claims are separate processes. A product that has been used or installed may not qualify for a standard return even when it may qualify for warranty consideration.

Not every product sold by HotPowerWashers.com includes a warranty. Certain products may be sold as-is, refurbished, used, or with limited warranty coverage. Warranty terms vary by product, component, and manufacturer.

Warranty claims are subject to the applicable manufacturer's terms, conditions, exclusions, and approval procedures. Depending on the product and manufacturer, warranty service may include troubleshooting, replacement parts, repair authorization, inspection by an approved service center, or return of the defective component.

Unless specifically covered by the manufacturer's warranty, customers may be responsible for labor, diagnostic charges, travel, removal, installation, shipping, freight, and other costs associated with a warranty claim.

Do not discard, disassemble, modify, or return a suspected defective component until instructed to do so. Doing so may affect warranty eligibility.